Refund Policy

Transparent and straightforward refund guidelines for your confidence

Overview

At FairCommonsNetwork, we recognize that situations can arise, prompting the need for clear refund procedures. This document details the specific scenarios in which we offer refunds for our yacht rental services.

Please familiarize yourself with this policy prior to booking a rental. By securing a reservation with FairCommonsNetwork, you are consenting to these terms of refunds.

Standard Cancellation and Refund Timetable

Greater than 72 Hours Prior to Charter

100% Refund

Qualified for: Full refund except for transaction fees

Transaction Timeframe: 5-7 business days

Transaction Fee: €50 for credit card payments

Requirements: Must be requested via written communication such as email or a phone call

Between 24 and 72 Hours Before Charter

50% Refund

Qualified for: Half of the total rental cost

Transaction Timeframe: 7-10 business days

Transaction Fee: €25 subtracted from the refund amount

Requirements: Valid reason needed; administrative fees apply

Less than 24 Hours Before Charter

No Refund

Qualified for: No refund possible

Exception: Emergency cases may be taken into account

Alternative Option: A rental credit might be provided at the discretion of the management

Requirements: Supporting documents needed for emergencies

Cancellations Due to Weather

Our Guarantee for Adverse Weather

Our top concern is safety. In the event of unsafe weather deemed by our certified captain that hinders charter operations, we present a couple of choices:

  • Full Refund: If rescheduling is not an option
  • Change of Date: Transfer your rental to another available slot with no extra charge
  • Rental Credit: Get a credit note valid for one year from the date of the original rental

Assessment for Weather Conditions

Evaluations of weather consist of:

  • Analyzing wind speed and direction
  • Assessing sea condition and wave height
  • Visibility and forecast for precipitation
  • Advisories and warnings by the Coast Guard
  • Professional assessment of safety by the captain

Decision Timeframe: Decisions based on the weather are made at most 4 hours before the designated departure time.

Refund Considerations for Medical Emergencies

Situations of Urgency

Realizing that medical emergencies can happen, the following incidents could qualify for special consideration:

  • Sudden medical conditions or injuries needing hospital care
  • Passing away of a family member
  • Unexpected military duty or recall
  • Legal obligations such as jury duty or court orders
  • Natural calamities impacting your travel plans

Required Documents

For requests regarding refund due to emergencies, it’s necessary to provide:

  • Hospital records or a medical note
  • Formal death certificate, if needed
  • Official military instructions
  • Notice of a court summons or requirement for jury duty
  • Emergency declarations or travel alerts

Procedure: We will process refunds for emergencies within 3-5 business days after receiving the appropriate documents.

Cancellations Owing to Operations

Technical Complications

If the assigned vessel suffers from mechanical issues that we cannot solve:

  • Alternate Boat: We'll endeavor to assign a similar vessel
  • Complete Refund: Granted, provided there's no fitting replacement
  • Partial Return of Funds: If the replacement has different pricing
  • Compensation: We may provide extra recompense for the inconvenience

Inaccessibility of Crew

In the unlikely event that the qualified crew isn't available:

  • Replacement crew will be arranged when feasible
  • Complete return of funds if the rental cannot be executed
  • Possibility to reschedule at no extra fee

Funds Return Procedure

Original Payment Channels

Returns are facilitated through the method originally used for payment:

  • Credit Card Transactions: Require 5-7 business days
  • Bank Wire Transactions: Take 7-10 business days
  • Cash/Check: Are completed within 3-5 business days

Service Charges for Processing

Handling for Credit Card

A €50 fee applies for cancellations made more than 72 hours in advance

Handling for Bank Transfers

All bank transfer returns incur a €25 fee

International Handling

Additional charges could be levied for international dealings

Policies on Rental Credits

Scenarios for Credit Issuance

Rental credits are alternatives to returns that could be proposed under certain circumstances such as:

  • Unexpected cancellations (under 24 hours notice)
  • Disruptions due to weather
  • Voluntary changes in booking
  • Operational difficulties

Credit Specifications

  • Validity: Good for 12 months from the issuance date
  • Transferability: Non-assignable to others
  • Value: Equates to the full cost (excluding transaction fees)
  • Application: Can be availed for any available rental session
  • Expiry: No prolongations beyond the 12-month period

Returns for Incomplete Services

Disruptions in Service

In case the rental experience is cut short due to aspects under our control:

  • Proportional funds return, based on the portion of unused duration
  • Credit equivalent to a future rental for the same value
  • Additional offerings or free upgrades

Issues Originating from Guests

If the rental is ended in advance due to actions of guests or violation of safety norms:

  • No funds return for the part not availed
  • Total payment is still required
  • Extra charges might be warranted

Solving Refund Disputes

If the outcome of a refund is not to your satisfaction, you might:

  • Ask for a reevaluation by our administrative team
  • Submit extra documents or evidence
  • Look for a solution via consumer rights agencies
  • Exercise legal options as permitted by law

Processing a Refund Request

Step 1: Reaching Out

Place your request for a refund through:

Step 2: Providing Details

Your request should include:

  • The confirmation details of the booking
  • Scheduled date and time of the charter
  • The cause for voiding the booking
  • Any supporting papers, when relevant
  • Your preferred way of receiving the funds back

Step 3: Examination and Finalizing

We will acknowledge your request within a day, evaluate it in the context of this policy, communicate our decision in two days, and proceed with approved refunds in the timelines mentioned above.

Key Points to Remember

  • All refund appeals must be submitted in written form
  • Refunds are executed in €, despite the currency used for the initial payment
  • It's advised to take out travel insurance
  • This policy could be modified given 30 days' notice
  • Funds returned are subject to tax laws and regulations

Direct Contact Details

For inquiries about refunds or to apply for one:

Refund Department
FairCommonsNetwork Marine Services Ltd.
Quai des États-Unis
Nice 06300
France

Phone: +33 4 93 62 31 52
Email: [email protected]
Operational Hours: Monday–Friday, 9:00 AM – 5:00 PM

Update Date: August 22, 2025

This refund guideline is crafted to be straightforward and clear to understand. We encourage you to review these conditions thoroughly before you book and to reach out to us with any questions you may have.